Customer Service and Information

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Canadian and other copyright laws, and is the property of Massage & Medical Supply Depot. The collective work includes works that are licensed to Massage & Medical Supply Depot. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Massage & Medical Supply Depot or purchasing Massage & Medical Supply Depot.. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Massage & Medical Supply Depot or to purchase Massage & Medical Supply Depot products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Massage & Medical Supply Depot. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Massage & Medical Supply Depot used in the site are trademarks or registered trademarks of Massage & Medical Supply Depot.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Massage & Medical Supply Depot disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Massage & Medical Supply Depot does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Massage & Medical Supply Depot does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states and countries do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Massage & Medical Supply Depot shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Massage & Medical Supply Depot has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Massage & Medical Supply Depot product is mistakenly listed at an incorrect price, Massage & Medical Supply Depot reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Massage & Medical Supply Depot reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Massage & Medical Supply Depot shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Massage & Medical Supply Depot without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Manufacture Changes
Manufacturer Changes: On product design and or formulations may occur without notice to Massage & Medical Supply Depot When Massage & Medical Supply Depot is informed of such changes, we will then post these changes on our website and in store. Massage & Medical Supply Depot, takes no responsibility for orders that take place mid change
Massage & Medical Supply Depot may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Massage & Medical Supply Depot.
Your use of this site shall be governed in all respects by the laws of the province of Alberta, Canada, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Massage & Medical Supply Depot) shall be in the provincial or federal courts located in Calgary, Alberta. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Massage & Medical Supply Depot products) must be commenced within one (1) year after the claim or cause of action arises. Massage & Medical Supply Depot's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Massage & Medical Supply Depot may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Massage & Medical Supply Depot or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Massage & Medical Supply Depot does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Massage & Medical Supply Depot is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Massage & Medical Supply Depot reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Massage & Medical Supply Depot in its sole discretion.
You agree to indemnify, defend, and hold harmless Massage & Medical Supply Depot its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Massage & Medical Supply Depot may link to sites operated by third parties. However, even if the third party is affiliated with Massage & Medical Supply Depot, Massage & Medical Supply Depot has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Massage & Medical Supply Depot. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Massage & Medical Supply Depot seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Massage & Medical SD Privacy Policy

Our Privacy Policy describes the information we gather about you, and the purpose for which it is used.

What we collect
• Identifiable information absolutely necessary for the transaction or our internal records. • The domain names and email addresses of visitors to our web page, the email addresses of those who communicate with us via email, aggregate information on what pages customers access or visit, and any information customers volunteer. • Financial information, such as a credit card number, used for order processing only. • Contact information, used to send your order, as well as catalogs, newsletter and other relevant information. • We may from time to time contract with third party vendors to serve ads to our customers on our behalf across the Internet or to send direct mail to customers whom we think may be interested in our products or services. To do this, the vendors will collect anonymous information about your visits to our Web site and your interaction with our products and services. This anonymous information is collected through the use of a cookie or pixel tag – industry standard technology used by most major Web sites. They may also pool the anonymous information that they collect with other sources of information not collected during your visit to our website, which may include your name and mailing address, for purposes of determining whether you might be interested in receiving a direct mail piece. If you do not wish for cookies or pixel tags to be placed on your computer, most commercially available web browsers permit you to prevent that from taking place. To opt-out of receiving our direct mail, you may send us an email or call us at 1(877)257-8897
What we do with your information
The information we gather is used in-house to help us create a better and more effective shopping experience for our customers. Understanding typical navigational patterns helps us improve website flow and efficiency. Understanding typical purchase patterns helps with inventory control and new product additions. When you make a purchase, we will send you emails to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order. We may disclose personally identifiable information you provide in response to a particular legal process. For example, in response to a court order, subpoena, or at the behest of a law enforcement agency's request. We require that direct-to-customer shipments from vendors protect your information according to their stated Privacy Policies or, in the event they do not have a stated Privacy Policy, this Privacy Policy. They may not use the personally identifiable information you provide for any purpose other than to fulfill your order. We truly have our customers' best interests at heart. We constantly research better ways to offer products that improve and enhance your life.
Privacy and Security
Massage Warehouse uses several of the latest encryption technologies to keep your personal information safe. Your private ordering information - including your credit card number - is encrypted using several keys for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system (128 bit SSL encryption), and the numbers are unreadable to anyone trying to access the site remotely. We have implemented the requisite physical, electronic, and managerial processes to prevent unauthorized access, and maintain data security.
Updating or Changing Contact Preferences
If you prefer not to receive information from us, please let us know by contacting us via email or phone. You may contact us at any time to update the information we have about you. To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections.

Shipping and delivery

Flat Rate for $12.95 on orders under $199. Some restrictions may apply

Free Shipping over $199: Your orders over $199 (taxes excluded) are shipped Free, with the exceptions of

Items, or any combination of items that exceed Canada Post or Canpar shipping weight and size guidelines.

Regular shipping rates may apply to some orders to the Nova Scotia, PEI, British Columbia, Yukon, Northwest, Territories, Nunavut, and Newfoundland.

Courier delivery is available on a weekdays only.

All other orders will be shipped in 24-48 hours

We ship distance orders via different courier providers. We will provide you with a link to track your package online.

Currently, MMSD ships all over Canada and USA. All prices are in CAD$.

Shipping rates to all Canadian locations and USA are calculated automatically by MMSD during the checkout process.

Please note in most Urban cities in Canada, it usually takes 2-5 business days for shipment to arrive, but in the smaller towns can take up to 7 business days.

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers' own expense.

Damaged Products

If you receive a product that was damaged in shipping, contact customer service.

Incorrect Addresses, Non-deliverable, or Refused Shipments

It is the customer’s responsibility to ensure the mailing address is correct. Massage & Medical Supply Depot is not responsible for your error. The additional shipping charges are the customer’s responsibility.

Packages returned to Massage & Medical Supply marked ‘Returned’, ‘Unclaimed’, or ‘Invalid Address’ will be credited back to the customer, less a 20% restocking fee and all shipping charges, including any additional return shipping charges assessed by the courier.



Please contact us to get a pre-authorization for return within 7 days from the date of the order. The product must be in the original packaging and must be unopened.

*Non-Returnables: Please note that the following products are perishable, subject to temperature, storage conditions and/or are sanitary items. Therefore, these items are non-returnable, non-exchangeable, and non-refundable. No exceptions.

  • Custom orders
  • Cupping massage cups
  • All liquid products, including, but not limited to: oils, lotions, crèmes, gels, laundry detergents, or bath products
  • Essential Oils
  • Washed linens
  • Products on final sale or liquidation
  • All Pail size products of 20 kg or greater
  • All unsealed and used products
  • All free gifts must also be returned.
  • All returns must be sent with a tracking number.

    All returns/refund must be made within 7 days of receiving the item(s)

    Customer must pay for return shipping by mail or return in person to our store

    Return shipping charges are the responsibility of the customer

    Original shipping charges are non-refundable

    Refundable item must be unopened

  • Out of Stock Items

    In the event that an item you ordered in your Cart is out of stock, this could be caused by low inventory at the time you added the item to your Cart and customers just ahead of you purchased the same item first or if the product demand exceeded our inventory.

    If an item you ordered is out of stock, your invoice will adjusted before it is processed through MasterCard or Visa.